PRIVACY POLICY
Cosaint skin Care Limited, a company incorporated in Ireland with company number 303138, and registered office at 13 Wicklow Street, Dublin 2, Ireland (“we”) is committed to protecting and respecting your privacy.
This policy (together with our Terms of Use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Acts 1988 and 2003 and the ePrivacy Regulations (S.I. 336/2011) (as may be amended from time to time), the data controller is Cosaint Skin Care, a company incorporated in Ireland with company number 303138, and registered office at 13 Wicklow Street, Dublin 2, Ireland
INFORMATION WE COLLECT
We may collect and process the following data about you:
Information that you provide by filling in forms on www.cosaintskincare.ie, (“our site”), including for purchasing goods or services (including gift vouchers), creating or updating an account, entering competitions or applying for special promotions, signing up for offers or other updates, and/or when you sign up to any of our email lists. We may also ask you for information when you report a problem with our site. If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond.
DETAILS OF YOUR VISITS TO OUR SITE AND THE RESOURCES YOU ACCESS.
Information that you provide when you interact with us on social media or when you click on an ad that we put on our site or on someone else’s website.
The types of personal information collected from you may include your name, billing address, delivery address, telephone number, e-mail address, payment card details, IP address, search terms, shopping history, shopping preferences, sizes, responses to research questions and surveys, responses to competition and promotion entries, content of applications for offers and other updates, the type of web browser you use, the times you access our site and how long you access it for, the details of the website that referred you to our site, cell IDs for your mobile phone, your GPS and other device location information, any content you share with us or provide to us, password details for your account, answers to security questions for your account and any other information you share with or provide to us . Except where you provide your personal information to us in accordance with the above, we will not collect these types of personal information without first asking you for it.
IP ADDRESSES AND COOKIES
We may collect information about your computer, including where available your IP address, operating system and browser type and we may collect information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies are small text files that contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to:
estimate our audience size and usage pattern;
store information about your preferences, and so allow us to customise our site according to your individual interests;
speed up your searches; and
recognise you when you return to our site.
The cookies used by this website and their purpose are identified and described below. We will seek your consent to use cookies the first time you visit our website (or on subsequent occasions if the cookie that records such acceptance is deleted). Denial of the cookies used by this website may prevent parts of the website from working properly.
Cookie – mainstainsid. Name – Set Cookie Header Cookie. Purpose – tells the browser to store the data in a text file.
Cookie – utma. Name – Google Analytics Tracking Cookie. Purpose – stores the number of visits for each visitor to the site, the time of the first visit, the previous visit, and the current visit.
Cookie – utmb and utmc. Name – Google Analytics Tracking Cookies. Purpose – used to check approximately when a visit starts, ends and how fast people leave the site.
Cookie – utmz. name – Google Analytics Tracking Cookie. Purpose – determines whether or not access to the site came via a search engine (eg Google).
Most web browsers allow some user control of most cookies through the browser settings. You have the ability to accept or decline cookies by modifying the settings in your browser. For information on changing these settings, please look for a “help” function in the browser or contact the browser provider. However, you may not be able to use all the interactive features of our site if cookies are disabled.
STORING YOUR DATA
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or another company in our group. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
USING YOUR INFORMATION
We may use information held about you in the following ways:
To process your orders for goods and/or services and to deliver and/or provide those goods and services to you;
To provide you with a customer account, including for the purpose of making future ordering on our site more efficient for you;
To enable us and our third party payment service providers to process payment for goods and/or services ordered by you;
To disclose to third parties who may use this information to advertise to you through website ad services including Facebook and Google;
To provide you with notice of special offers, notice of advanced sales, notice of new store openings and other Cosaint related news;
To ensure that content from our site is presented in the most effective manner for you and for your computer;
To contact you where you have requested information from us or have reported a problem with our site;
To track how our online services are used, through our use of cookies (above);
To publish any testimonials or reviews of our goods and services that you provide to us;
To customise and optimise the mobile version of our site;
To notify you about changes to our service.
DISCLOSURE
We may disclose your personal information to third parties:
if we sell or buy any business or assets;
if Cosaint Skin Care Limited is or substantially all of its assets are acquired by a third party;
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation;
in order to enforce or apply our Terms of Use and other agreements; or
to protect the rights, property, or safety of Cosaint Skin Care Limited, our customers or others.
PAYMENT PROCESSING
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of PayPal or Stripe. That page may be branded to look like a page on our website, but it is not controlled by us.
Never send your bank or credit card details to us by email or other than by the form on our site which requests payment details. Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never, ever ask for sensitive information via email.
When ordering products or services on the site, you may be asked to provide a credit card number. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
COOKIE POLICY
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.
We use cookies in the following ways:
